Question 1

Shipping

Accepted Answer

UK Shipping:
Orders shipped within the UK usually arrive within 3–5 working days. You’ll receive a tracking link once your order has been dispatched.

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For Europe the shipping options will show 1 option for "tax and duty not included" (if available) then three options for shipping including taxes and duty (if available). We’re working on a tax and duty-paid option for all EU orders under €150, which will be available in the coming weeks.

European Shipping:
Delivery times across Europe vary by destination. Please note that import taxes and duties may apply and will need to be paid directly to the shipping carrier before delivery. Estimated fees will be shown at checkout.

We’re working on a tax and duty-paid option for all EU orders under €150, which will be available in the coming weeks.

Please note: if customs in your country destroys your order due to unpaid charges or import restrictions, we will not be able to issue a refund.

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For Outside of the UK and Europe the shipping options will show 1 option for "tax and duty not included" (if available) then three options for shipping including taxes and duty (if available).

USA Shipping:
Due to recent changes in U.S. import regulations, all orders to the USA are now subject to local taxes and duties. These fees must be paid directly to the shipping company before your parcel can be delivered, and an estimated cost will be displayed at checkout.

Please note: orders where duties are not paid will be destroyed by the shipping carrier, and we will not be able to issue refunds for these shipments.

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Rest of World Shipping:
For international orders outside the UK, EU, and USA, you will be responsible for any import taxes, customs fees, or duties charged by your local authorities. These must be paid directly to the shipping company before your parcel can be delivered.

Please note: if customs in your country destroys your order due to unpaid charges or import restrictions, we will not be able to issue a refund.

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If your order is returned to us, the original shipping cost will not be refunded

Question 2

Refund Policy

Accepted Answer

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rbnutra@gmail.com
(mailto:rbnutra@gmail.com)
If your return is accepted, we’ll send you  instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We only pay for returns if there is fault with the item, all exchanges are at the buyers cost to return.

You can always contact us for any return question at rbnutra@gmail.com
(mailto:rbnutra@gmail.com)

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn, unopened, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. We do not refund shipping costs under any circumstance for returned orders, unless approved and agreed prior to return. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rbnutra@gmail.com.(mailto:rbnutra@gmail.com)

Question 3

Terms and Conditions

Accepted Answer

1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least 18 years of age or the age of majority in your country of residence.
 You agree not to use our products for any unlawful or unauthorised purpose, nor to violate any laws in your jurisdiction (including copyright laws).
 You must not transmit any viruses or malicious code.
 A breach of any term will result in an immediate termination of your access to our services.

2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time.
 You understand that your content (excluding credit-card information) may be transferred unencrypted across networks and adapted to meet technical requirements.
 Credit-card details are always encrypted during transfer.
 You agree not to reproduce, copy, sell, resell or exploit any portion of the Service without written permission from us.

3. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
While we strive to keep all information accurate and current, RB Nutra Ltd is not responsible if information made available on this site is inaccurate, incomplete or out of date.
 Material provided on this site is for general information only and should not be relied upon solely for decision-making.
 We reserve the right to modify the content of this site at any time without obligation to update any information.

4. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
 We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.
 We shall not be liable for any modification, price change, suspension, or discontinuation.

5. PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through our website.
 These items may have limited quantities and are subject to our Refund Policy.
 We make every effort to display product colours and images accurately but cannot guarantee that your device’s display will reflect the exact colour.
 We reserve the right to limit sales of our products to any person, region, or jurisdiction, and to limit quantities.
 All product descriptions and pricing are subject to change at any time without notice.
 We do not warrant that the quality of products or services will meet your expectations.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel any order at our discretion, including where orders appear to be made by resellers or distributors.
 You agree to provide current, complete, and accurate purchase and account information for all transactions.
 You agree to promptly update your account information, including email address and payment details, so that we can complete your transactions and contact you when necessary.
See our Refund Policy for more information.

7. OPTIONAL TOOLS
We may provide access to third-party tools, which we do not monitor or control.
 You acknowledge that we provide access “as is” and “as available” without any warranties or liability.
 Any use of optional third-party tools is entirely at your own risk and discretion.

8. THIRD-PARTY LINKS
Certain content or products available via our Service may include materials from third parties.
 We are not responsible for examining or evaluating the content or accuracy of such third-party materials and will not be liable for any damages related to third-party websites or products.
 Please review the third-party’s own terms and policies before engaging in any transaction with them.
9. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us comments, suggestions, or creative ideas, you agree that we may use them without restriction or compensation.
 We may, but are not obligated to, monitor or remove content that violates these Terms or applicable law.
 You agree not to post unlawful, abusive, defamatory, or obscene material, or to upload any malware or viruses.

10. PERSONAL INFORMATION
Your submission of personal data through the site is governed by our Privacy Policy

11. ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our site that contains errors or omissions relating to product descriptions, pricing, promotions, or shipping.
 We reserve the right to correct any errors or inaccuracies and to change or update information at any time without notice.

12. PROHIBITED USES
You may not use this site:
 (a) for any unlawful purpose;
 (b) to violate any UK or international laws;
 (c) to infringe upon our or others’ intellectual-property rights;
 (d) to harass, abuse, insult, defame, or discriminate;
 (e) to upload or transmit malware;
 (f) to collect or track others’ personal information; or
 (g) to interfere with site security features.
 We reserve the right to terminate your access for any prohibited use.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, or error-free.
 All products and services are provided “as is” and “as available.”
 In no case shall RB Nutra Ltd, its directors, employees, affiliates, or suppliers be liable for any indirect, incidental, or consequential damages arising from your use of our Service or products.

14. INDEMNIFICATION
You agree to indemnify and hold harmless RB Nutra Ltd and its affiliates from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.

15. SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

16. TERMINATION
These Terms remain effective until terminated by either party.
 You may stop using our Services at any time by notifying us.
 If we believe you have breached any provision of these Terms, we may suspend or terminate your access without notice.

17. ENTIRE AGREEMENT
These Terms and any policies posted on this site constitute the entire agreement between you and RB Nutra Ltd, superseding all prior communications or proposals.

18. GOVERNING LAW
These Terms of Service and any agreements between you and RB Nutra Ltd shall be governed by and construed in accordance with the laws of England and Wales.

19. AGE RESTRICTION
Our products are intended for purchase and use by individuals aged 18 years and over.
 By placing an order, you confirm that you meet this requirement.
 We do not knowingly sell to minors and reserve the right to cancel any order placed by or for someone under 18.
 We accept no liability for use by underage individuals.

20. CONTACT INFORMATION
Questions about these Terms should be sent to rbnutra@gmail.com.(mailto:rbnutra@gmail.com)
RB Nutra Ltd
 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
 Email: rbnutra@gmail.com
(mailto:rbnutra@gmail.com) Website: www.rbnutra.com()

Question 4

Privacy Policy

Accepted Answer

This Privacy Policy describes how rbnutra.com (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website (the “Site”).

1. Contact Information
If you have any questions about this Privacy Policy, our data practices, or wish to make a complaint, please contact us by email at rbnutra@gmail.com,(mailto:rbnutra@gmail.com) or by post at:
RB Nutra Ltd
 71-75 Shelton Street
 Covent Garden, London WC2H 9JQ
 United Kingdom
Website: www.rbnutra.com()
If you are not satisfied with our response, you have the right to contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint(https://ico.org.uk/make-a-complaint)

2. Collecting Personal Information
When you visit our Site, we collect certain information to help us process orders, improve the website, and communicate with you.
Information we may collect includes:
 • Device information: browser type, IP address, time zone, and how you interact with our Site (collected automatically using cookies or analytics tools).
 • Order information: name, billing and shipping address, email, phone number, and payment details (only processed through secure third-party providers).
 • Communication: messages sent via email, contact forms, or social media.
We collect this information to:
 • Process and fulfil your orders.
 • Communicate with you about your purchase or enquiry.
 • Screen orders for potential fraud.
 • Improve our products, marketing, and user experience.

3. Minors
Our Site and products are intended for individuals aged 18 and over.
 We do not knowingly collect personal data from anyone under 18.
 If you believe a minor has provided personal information, please contact us immediately so we can remove it.

4. Sharing Personal Information
We only share your information with trusted third parties necessary to operate our business and fulfil your orders, such as:
 • Payment processors: e.g., Stripe, PayPal (for secure payment handling).
 • Fulfilment and shipping partners: e.g., Royal Mail, DHL, or Easyship.
 • Analytics and website tools: e.g., Google Analytics (to help us understand website performance).
We may also disclose information to comply with legal obligations, such as lawful requests from authorities.

5. Behavioural Advertising and Analytics
We use analytics and advertising tools (such as Google Analytics and Meta Ads) to understand how visitors interact with our website and to show relevant advertising.
 You can learn more about how Google uses your data here: https://policies.google.com/privacy,() and you can opt out at https://tools.google.com/dlpage/gaoptout.(https://tools.google.com/dlpage/gaoptout)
You can also manage or opt out of personalised ads via:
 • Facebook: https://www.facebook.com/settings/?tab=ads(https://www.facebook.com/settings/?tab=ads)
 • Google: https://adssettings.google.com()
 • Digital Advertising Alliance: https://optout.aboutads.info(https://optout.aboutads.info/)

6. Using Personal Information
We use your personal information to:
 • Provide and deliver our products and services.
 • Process and verify payments.
 • Arrange shipping and order fulfilment.
 • Communicate with you about your purchase or any issues.
 • Send updates or marketing communications (if you have opted in).

7. Lawful Basis (UK GDPR)
We process your personal data under the following lawful bases:
 • Your consent (e.g., email marketing opt-in).
 • Contract performance (to fulfil orders).
 • Legal obligation (tax, accounting, or fraud prevention).
 • Legitimate interests (to operate and improve our business).

8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes described in this policy — typically for as long as you have an account or as required by tax and accounting laws.
 You may request deletion of your data at any time (see Section 10).

9. Cookies
Our Site uses cookies to improve your browsing experience.
 Cookies help us remember your preferences, track usage, and analyse website performance.
 You can manage or disable cookies in your browser settings.
 For more information, visit www.allaboutcookies.org.(https://www.allaboutcookies.org/)

10. Your Rights
Under the UK GDPR, you have the right to:
 • Access the personal data we hold about you.
 • Request correction or deletion of your data.
 • Withdraw consent for marketing at any time.
 • Request that we limit or object to certain processing.
 • Request a copy of your data in a portable format.
To exercise these rights, email us at rbnutra@gmail.com.(mailto:rbnutra@gmail.com)

11. International Data Transfers
As we use third-party services such as Google Analytics and payment processors, your data may be transferred and processed outside the UK/EEA.
 We ensure all such transfers are protected by appropriate safeguards consistent with UK GDPR requirements.

12. Do Not Track
There is currently no industry standard for “Do Not Track” signals. We do not alter our data collection practices when a DNT signal is received.

13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations.
 The latest version will always be posted on this page with the updated “Last Updated” date.

Last Updated: October 2025